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​Shipping & Returns

SHIPPING POLICY

We do our best to process orders on the same day.

In general, any orders placed before 10 AM MST ship the same day and any orders placed after 10 AM PST ship the following business day. However, we do ask for 1-5 business days to fully process and ship your order.

Please be advised that shipping delays can occur. 

CLASS STANDARD
ARRIVES IN 5-9 BUSINESS DAYS

Domestic (excluding AK, HI, PR) $7.95
International$37.95

 

Please note that our delivery options refer only to the transit time and not the time required to prepare your order. While most orders are ready for shipping within 1 day of ordering, some orders may take additional time. Orders shipped outside of the contiguous US and to PO boxes, are shipped via USPS Priority Mail and cannot be expedited.

RETURN & EXCHANGE POLICY

What items are returnable?

You can return your items within 30 days of receipt of your shipment. The items must be in original condition, unwashed and unworn, with original tags attached.

Sale and clearance items are final sales and not returnable.

 

What if my items are lost or stolen?

Skritch is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. For lost or missing packages, we will provide you with the information of the carrier and tracking number associated with your order so that you may contact them directly to track your package.

 

Are there any charges for return?

  • Original shipping charges are non-refundable.

  • You are responsible for the charges of the return shipping.

  • Sale items are final sale and not eligible for a refund or exchange.

  • Returns of $300 or more will be charged a 20% re-stocking fee.

 

How soon will I get my refund?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

  • If you are approved, then your refund will be processed, and a credit will be applied to your original method of payment within 10-14 business days.

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